Terms of Service

These Terms form a binding agreement between you ("Customer") and Vela, governing your use of the vela.watch website, mobile and TV applications, APIs, and proxy/VPN infrastructure. By creating an account or sending traffic through the gateway you accept these Terms in full.

1.The service

Vela offers two product families: Consumer Streaming VPN (Vela B2C) — a residential-IP routing service that lets your device appear to originate from a chosen country; and Vela for Business (Vela B2B) — wholesale residential SOCKS5 / HTTP CONNECT proxy infrastructure billed per byte.

2.Eligibility & account

You must be at least 18 (or the age of majority in your jurisdiction). Keep your password and API keys confidential; you're responsible for all activity under your account until you notify us at security@vela.watch.

3.Free trial & subscriptions

New consumer accounts receive a 7-day free trial, then auto-renew monthly at the then-current price (€2.99/mo) unless cancelled. Cancel any time from your account; cancellation takes effect at the end of the current billing period.

4.Pay-as-you-go (business)

Business accounts are a pre-paid wallet model: top up an EUR balance via Stripe; the gateway atomically debits per byte of traffic. When the balance reaches zero, traffic is refused until topped up.

5.Refunds

EU/UK consumers benefit from a 14-day right of withdrawal. Business wallet balances are non-refundable once consumed; unused balances may be refunded on written request if the account is in good standing.

6.Acceptable use

Your use is governed by the Acceptable Use Policy, incorporated by reference. Violations may result in immediate suspension without refund.

7.Streaming & third-party subscriptions

Vela does not host or sub-licence any copyrighted media. The Service is a transport layer only. You are responsible for holding a valid subscription with any streaming provider and for complying with their terms.

8–15.IP, suspension, warranties, liability, indemnity, changes, governing law, contact

The Service is provided "as is". Liability is limited per applicable law. Governed by the laws of England and Wales. Contact: legal@vela.watch.